Terms of Service

1. Acceptance of Terms

By registering an account or using any service on the PT Locked platform (at https://ptlocked.com and in the PT Locked app), you agree to comply with and be bound by these Terms of Service together with our Privacy Policy and our Payments, refunds & fees page. If you do not agree with any of these terms, please stop using the service.

These Terms exist in Vietnamese and in an English translation. If the two differ, the Vietnamese version prevails.

2. Description of Services and the Role of PT Locked

PT Locked is an intermediary technology platform that connects professional personal trainers (PTs) with Clients who wish to exercise, improve their health and improve their physical fitness. We provide tools for searching, viewing profiles, scheduling, payment, managing the progress of training sessions and interaction between the two parties.

• PT Locked does not itself provide training services. Agreements on sessions, packages and training content are made between the Client and the PT. PTs are independent service providers, not employees or agents of PT Locked.
• PTs are responsible for their expertise, the quality and safety of their sessions, and the accuracy of the profile, packages and prices they publish.
• PT Locked is responsible for operating the platform, receiving and holding payments, paying PTs their earnings as described in section 3, handling reports and helping resolve complaints between the two parties.

Reviews that Clients write after a completed training session are displayed publicly on the PT’s profile, together with the reviewer’s shortened name (for example, “Minh N.”). Client profiles are not made public.

Testimonials shown on the home page are published by PT Locked only when the author has agreed to that exact wording. The author may request that the testimonial be edited or removed at any time.

3. Payments

Clients pay by bank transfer or QR code following the instructions created for each transaction. PT Locked receives and holds the payment; as each session is settled, PT Locked deducts the platform fee fixed for that transaction, credits the remaining earnings to the PT, and pays them to the PT every week. The fee fixed for a request or package stays the same for that transaction.

How to pay, the fee schedule, cancellation fees and the refund process are set out in Payments, refunds & fees.

4. Account Registration and Security

• Age: You must be at least 16 years of age or have the consent of a parent/legal guardian to create an account.
• Accuracy: You undertake to provide accurate, complete and up-to-date information when registering an account (with Google or Apple).
• Account security: You are responsible for keeping your own password and devices secure. All activity that occurs under your account is your responsibility.

6. Rules for Trainers (PTs)

• Commit to providing truthful information about certifications, experience and expertise.
• Maintain a professional and courteous working attitude, respect clients and be on time for appointments.
• Comply with professional ethical standards and safety regulations at the gym or training location.
• Tax: PTs are responsible for the tax obligations on their own income under the law, except for any amount PT Locked withholds and pays on their behalf as required by law.
• Payout account: the bank account you save to receive your earnings must be in your own name.
• Public profile: while your public profile is on (the default for new PTs), you agree that PT Locked may display and promote the information on your profile (name, photo, introduction, experience, area, regular weekly schedule, packages, prices and reviews) on the website, search engines, AI services and sharing channels. PT Locked may choose to feature your profile in the “Featured trainers” section on the home page, together with a short line describing your expertise that PT Locked edits from your profile. You are responsible for the accuracy of this content and may turn off your public profile at any time in the Hồ sơ(Profile) section; once it is turned off, your profile is also automatically removed from the home page.

7. Content You Post

Content you post on PT Locked, such as photos, videos, Moments, meal journal entries, comments, reviews, messages and profile photos, remains yours.

• You allow PT Locked, free of charge, to store, display, create thumbnails of and convert the format of that content, only to run the service and within the audience you choose (for example, a private Moment is visible only to you and the PT you train with, while a public Moment can be seen by anyone through PT Locked). For a public PT profile, this includes promoting the profile as described in section 6.
• This permission ends when you delete the content or your account, except for copies already stored by search engines and the data that must be kept under the Privacy Policy.
• You confirm that you have the right to post the content, that it does not infringe anyone’s copyright, trademark, image rights or privacy, and that the people who appear in your photos or videos have agreed.
• PT Locked may hide or remove content that violates these Terms or the law, as described in section 8.

8. Prohibited Conduct

When using the PT Locked platform, you undertake NOT to engage in the following conduct:

• Impersonating another person or providing false or fraudulent information.
• Harassing, insulting, discriminating against or threatening other users.
• Using automated tools (bots, crawlers) to scrape data beyond the scope permitted in robots.txt, or to overload or sabotage the system.
• Using the platform for any purpose that is unlawful under the laws of Vietnam.

PT Locked does not accept objectionable content (pornography, violence, hate, harassment) or users who engage in abusive behavior, whether in photos, videos, Moments, reviews, messages or profiles.

In the app, you can report a user, a Moment or a review, and block any user. When you block someone, neither of you can message, send requests to or make new bookings with the other, and you no longer see their content. Training sessions and packages already booked are kept; if you need to cancel them, please contact support.

PT Locked reviews every report within 24 hours. Where there is a violation, we remove the content, issue a warning or temporarily lock the account that posted the content for 3, 7 or 30 days or until it is reviewed again. The person who made the report is notified of the outcome.

While your account is temporarily locked, you can still sign in to see the reason and the duration, and you have the right to submit an appeal directly in the app. PT Locked responds to appeals and unlocks the account early if the appeal is justified. When the lock period ends, the account is unlocked automatically.

Training sessions that fall within the lock period are canceled and no one is penalized: sessions from a package are returned to the package, and paid single sessions are refunded in full. When a PT is temporarily locked, the expiry dates of clients’ packages are extended by exactly the number of days the PT was locked. During the lock period, no new sessions can be booked with that account.

9. Intellectual Property Rights

The entire interface, design, source code, the “PT Locked” name and logo, and the content PT Locked creates on the website and in the app are the intellectual property of PT Locked. Without our written consent, you may not:

• Copy, reproduce or commercially exploit that content.
• Reverse engineer, decompile or disassemble the app, or copy the interface to build a similar product.
• Use the PT Locked name or logo, or a similar sign, in a way that could be confused with PT Locked.

Reporting infringing content. If you believe that content on PT Locked infringes your copyright, trademark or image rights, email [email protected] with: the link to or a description of the content, documents showing that you hold the right, and your contact details. We review the report, may hide the content while we do, and tell the parties the outcome.

10. Limitation of Liability

To the extent permitted by law, PT Locked is not responsible for:

• The quality, results and safety of sessions provided by PTs, or the information PTs publish on their own profiles (such as certifications and experience), whose content PT Locked does not verify.
• Service interruptions caused by force majeure or by incidents at third parties such as banks, network operators, Apple or Google.
• Losses arising from you exposing your account or device, or from your breach of these Terms.

These Terms do not exclude or limit PT Locked’s liability for its own fault, and do not exclude consumers’ rights under consumer protection law.

11. Termination of Service and Account Deletion

You have the right to stop using the service and to request deletion of your account at any time on the Delete account page, even while your account is temporarily locked. PT Locked has the right to temporarily lock your account if it detects a violation of these Terms, in the manner described in section 8.

Deleting your account does not cancel obligations that arose before it: approved refunds are still paid, and a PT’s settled earnings are still transferred to the payout account the PT saved. The data that is deleted and the data that is kept when you delete your account are described in the Privacy Policy.

12. Changes to These Terms

When we change these Terms, we update the date at the top of the page. For important changes (those that affect your rights, obligations or fees), we give notice in the app or on the website at least 7 days before the change takes effect.

Changes do not apply retroactively to requests, packages and transactions created before them. If you do not agree with a change, you may stop using the service and delete your account; continuing to use it after the effective date means you accept the new Terms.

13. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Vietnam.
• Between a Client and a PT: the two parties should first try to settle the matter between themselves. When needed, contact PT Locked: we provide the related transaction and schedule information and help both sides resolve it, including reviewing a refund under Payments, refunds & fees.
• With PT Locked: please send your complaint to [email protected] so we can review it and reply. If it cannot be settled by negotiation, the dispute is resolved through mediation or by a competent court of Vietnam. Consumers keep their right to choose how a dispute is resolved under consumer protection law.

14. Contact Information

For any questions or requests for assistance in resolving disputes, please contact: