Payments, refunds & fees

Current standard fees

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For Clients

• Pay by bank transfer or QR code following the instructions created for the transaction. The amount on the payment instructions is the amount to transfer; a request stays payable for at most 24 hours after the trainer accepts it and closes 1 hour before the session being held, whichever comes first.
• Each payment code is valid for 30 minutes. If a code expires, create a new one from the pending request and only transfer according to the latest instructions.
• The status updates after the bank confirms and the transaction is reconciled. Payment reconciliation and refund approval are separate steps; follow the status of the transaction and of the refund request. This page does not give a refund timeline.
• When a Client voluntarily cancels a package, the refund is calculated from the unused value, minus the actual cancellation fee within the applicable cap. See the refund quote before you send the request.
• Cases where the trainer is at fault are reviewed by an Admin. If approved as the trainer’s fault, no voluntary cancellation fee is charged.

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For Trainers

• The platform commission is charged once, when a session is settled. The trainer’s net earnings are credited to their wallet after applying the fee rate locked in for the transaction.
• Settled net earnings close at 23:59 every Sunday. On Monday, PT Locked transfers everything that closed to the bank account the trainer saved, with no minimum and no extra platform fee.
• The share of a package cancellation fee paid to the trainer is credited separately. It is not subject to the platform commission a second time.

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